Bloggers are a key part of “new journalism”, driven by the rise of social media. They offer a highly credible source for people with similar interests. Indeed the high degree of trust they build among readers, the scope for rapid word-of-mouth content sharing, and their subsequent ability to influence purchase decisions, makes them an important audience for companies. But blogger relations are delicate. Different rules apply to bloggers compared with ‘traditional’ media audiences, and if bloggers are handled in the wrong way, it can misfire spectacularly. So what are the key things we should be aware of?